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Please be aware your decision to submit a Request for Assistance should not be made lightly or without justification. Once a request for assistance is filed, even if you wish to withdraw it, it may not be able to be withdrawn. This is a decision that must be made by the OPC. The OPC does not discourage attempts by you and the attorney or LPP to resolve your dispute or address the problem. However, if your concerns are regarding an attorney's or LPP's professional conduct, the first step is to complete a Request for Assistance form.
The Request for Assistance form will be submitted to the OPC for review. If the information provided implicates possible rule violations of the Rules of Professional Conduct by the attorney or LPP, the matter will be investigated by the OPC. However, if the information does not rise to the level of a rule violation then the OPC will forward the Request for Assistance form to the Utah State Bar’s Consumer Assistance Program (“CAP”). In that case the CAP attorney will contact you with respect to her efforts at a resolution of the problem.
Please note that we cannot accept an anonymous request for assistance. Also, we cannot accept complaints against an entire law firm or organization, and you will need to identify the specific individuals you are complaining about. If you do not provide a full name, a complete address, and a phone number where we can reach you, the information you provide may not be considered a request for assistance and you may not be entitled to further information in the event an investigation is opened.
If you are unable to complete the Request for Assistance form online, please print and mail the form to the OPC.
The attorney and LPP search tool may help you identify the contact information for the subject of your complaint. However, if you are complaining about someone who is not a member of the Utah State Bar, or you cannot locate them with the search tool, you may still submit a complaint to the OPC for review.
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